5/12/2023
Designing Public Services Around People: How Design Thinking Can Promote Innovation in Major Projects
Dr Carla Groom, Deputy Director and Head of Human-Centred Design Science, Department for Work and Pensions
Dr Groom will be sharing her insight into how human-centred design can inform the redesign of policies and processes in order to better achieve the desired outcomes, and how to avoid the kinds of outdated assumptions my approaches have revealed which threaten delivery.
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